Privacy Statement

Clemenger Group Limited

This Privacy Policy applies to Clemenger Group Limited (ACN 004 882 928) and its related group of companies and associated bodies corporate in Australia (Clemenger Group, us, we, our).

The Clemenger Group is a provider of marketing communications including but not limited to advertising, brand strategy and design services. We are committed to maintaining a policy of strict confidence concerning your (you, your) personal information (Privacy Policy).

This Privacy Policy has been developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy applies to the collection, storage, use and dissemination of your personal information. By accessing the website or any website of the Clemenger Group (Site) or otherwise transacting with us you accept the terms of this Privacy Policy. This Privacy Policy applies to information provided to us whether via the Site or any other means.

1. Collecting personal information

  • Whose personal information do we collect?We collect or hold personal information about individuals who are:
    • prospective, current and former clients and associates of such clients including the employees or agents that act on behalf of our clients in liaising with us;
    • prospective, current and former customers of our clients, where our client has engaged us to collect certain personal information on their behalf or has provided us with personal information in order for us to perform services on their behalf;
    • engaged by us or our clients to provide services as an independent contractor, service provider, agent or affiliate and their staff;
    • engaged by us as current or former contractors or suppliers;
    • prospective employees or prospective contractors; and
    • otherwise interacting with us.
  • We may in rare circumstances collect information from individuals who are under the age of 18. If we do this, we may also collect information about a parent or guardian of that person. If you are under 18 years of age you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.
  • What personal information do we usually collect?
  • We collect a wide range of personal information relevant to our advised purposes, but the type and amount of information depends on the particular business context.
  • We will collect the following:
    • contact information (including for our clients, agents, affiliates, contractors, service providers and their staff) including, name, email address, date of birth, telephone number and business address;
    • depending on the campaign, additional personal information for the purposes of performing services for our clients;
    • including on behalf of our clients, information about your purchasing patterns, consumer preferences and attitudes for marketing purposes;
    • in order to make employment decisions and manage our personnel, we also collect information about our contractors, prospective contractors and prospective employees;
    • other information relevant to events, competitions, promotions, products, surveys or offers; and
    • any personal information that you submit to us, including via our Site.
  • We will only collect sensitive information (for example relating to your racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union memberships or associations, sexual orientation, criminal records, certain biometric information or health or genetic information) if:
    • you have given express consent for us to do so and the information is reasonably necessary for us to carry out our functions or activities; or
    • the collection of information is otherwise permitted under the Privacy Act.
  • How do we collect personal information?
  • We collect personal information by various means and media, depending on the services we are providing, our needs and our client needs.
  • We collect your personal information directly from you or where our suppliers provide us with your information. In addition to as otherwise noted in this Privacy Policy, the main ways we collect personal information about you are when you:
    • request to receive the goods and services offered and provided by us;
    • register to be on our mailing list;
    • complete an online entry form on our Site;
    • participate in one of our surveys, focus groups or other research, or are otherwise involved in market research;
    • enter our competitions or promotions;
    • apply for a position with us as an employee, contractor or supplier;
    • participate on our social media platforms; and
    • otherwise submit personal information about yourself, or someone else, to us, or our Site.
  • We will only collect your personal information from third parties if you give the third party your consent to provide the information to us, or the collection would be reasonably expected.
  • What if we receive unsolicited personal information?
  • If someone other than you provides us with personal information about you that we did not ask for, or you provide us with unsolicited personal information, we will only hold, use or disclose this information if we determine that we could have collected this information from you had we asked for it. In this circumstance we will take all reasonable steps to notify you of the collection of that information. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.

2. Use of personal information

  • We will only use and disclose your personal information for the purposes for which it was given to us, or purposes that are related to that purpose where you would reasonably expect it (or that are directly related to that purpose in the case of sensitive information).
  • In addition to as otherwise noted in this policy, your personal information may be used by us in a number of ways, including to:
    • conduct our day-to-day business activities, for example to manage our suppliers and contractors and to make personnel and hiring decisions;
    • provide the products and services offered on the Site and in any other forum to you or our clients;
    • manage communications and promotional activities on behalf of our clients;
    • obtain consents, including copyright consents in relation to our campaigns, and including on behalf of our clients, from participants;
    • enhance and improve your use of the Site and our products and services;
    • respond to any questions, comments or queries submitted on the Site or by any other means;
    • disperse marketing materials and keep you informed about new products, initiatives and opportunities;
    • run competitions and promotional campaigns;
    • assist us with our internal business purposes, for example, to research and develop the Site and our other products and services;
    • assist you conveniently and easily accessing the services that we offer and provide;
    • improve our products and services;
    • periodically send communications about offers, events, competitions, promotions, products, surveys or other information which we consider that you may find interesting;
    • assist us with market research purposes; and
    • customise our Site according to your interests; or
  • as required or authorised by law, including under the Australian Privacy Principles.

3. Disclosure of personal information

  • In certain circumstances, it may be necessary for us to disclose your personal information to third parties in order to assist us in providing our services, or where disclosure is required by us to meet our legal and regulatory obligations.
    • Depending on the type of product or service, we may disclose your personal information to a third party who provides or assists to provide the product or service. Further, if we are collecting personal information on behalf of a client, we may need to provide that information to the client so that they can provide you their product or service or information regarding their product or service. Third parties may include:
      • digital marketing and other service providers and advisors, such as legal advisors;
      • technology support service providers where applicable to the service provided to you;
      • data storage providers;
      • freight or shipping service providers for the purposes of sending any hardware or hardcopies;
      • government and law enforcement agencies and regulators; and
      • entities established to help identify illegal activities and prevent fraud where authorised by law.
    • Personal information about our current and former agents, affiliates, service providers, contractors and prospective staff may be disclosed to the Omnicom group of companies and third party providers for the purpose of managing:
      • the relationship and payroll;
      • onboarding; and
      • personnel and resources.
  • We may also disclose your personal information to anyone authorised by you, or to whom you have provided your consent (either expressly or impliedly) or where permitted under the Privacy Act.
  • We may share your personal information inside the Clemenger Group of companies, to our related bodies corporate including the Omnicom Group, and to potential investors in the Clemenger Group, but only to the extent necessary. If we go through a business transition, such as a merger, acquisition by another company, or a sale of all or a part of our business assets, your personal information may be among the assets transferred.
  • To the extent required by law, we will obtain your consent before disclosing sensitive information to third parties.
  • We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.

4. Cookies

When you visit the Site the server may attach a “cookie” to your computer’s memory. A cookie assists us to store information on how visitors to the Site use it and the pages that may be of most interest.

We may collect non-personal information about the computer, mobile telephone, smartphone or other device that you use to access our products or services using cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use our Site, but you may need them for customisable areas of sites we may develop in the future. If your cookies are turned off, we will not have any control over the frequency of display of certain ad formats. This could affect your reading experience.

5. Direct marketing

We may use personal information about you for the primary purpose of providing you withour services. We may also use personal information (other than sensitive information, whichrequires your consent) for other purposes for which you might reasonably expect us to usethat information. This includes sending you information about new developments, products,services and special offers by post, telephone or any form of electronic communication. Wemay also contact you on behalf of external business partners about a particular offering thatmay be of interest to you. You authorise us to use any email address or other contactinformation you provide to us at any time for such above purposes.

You can opt out of receiving electronic communication at any time. You agree andacknowledge that even if you opt out of receiving information about future events ormarketing material, we will still send you essential information that we are required to sendyou relating to the services we provide.

6. Storage and Security

We will use all reasonable endeavours to keep your personal information in a secureenvironment, however this security cannot be guaranteed. We use all reasonable endeavoursto keep your information in a secure environment and to protect your personal informationfrom misuse, interference, loss, unauthorised access, modification or disclosure. If youreasonably believe that there has been unauthorised use or disclosure of your personalinformation please contact our Privacy Officer (see below).

We keep records of the personal information we gather from you and we store these on anencrypted server in locked facilities with controlled access. You warrant that you will not act ina manner that results in us collecting, using or storing information that is in breach of ourobligations at law.

If we no longer need your personal information, unless we are required under Australian lawor a court or tribunal order to retain it, we will take reasonable steps to de-identify, destroy orsecurely delete your personal information as appropriate.

7. Transfer of information overseas

We use third party service providers who may disclose your personal information to parties inforeign countries. By providing personal information to us you consent to this disclosure.

For example, if you apply for an employee or contractor position with us or are engaged by usas current or former contractor or supplier, we may disclose your personal information to therelated Omnicom group of companies located in USA (and to SAP SE and its related bodiescorporate (SAP) via cloud storage in Europe, including Germany) using SAP’s Global HumanResources Information System to assist in managing personnel and resources;

To the extent that the laws and rights of these countries are not equivalent to the laws of Australia, you agree to be bound by the laws and rights of the relevant extraterritorial jurisdiction. These countries have data protection laws that are not equivalent to the laws of Australia and you may not have equivalent rights of enforcement.

8. Your consent

By your use of the Site and our services, you consent to the collection, storage, use and dissemination of your personal information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.

9. Changes to Policy

We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly so that you are aware of any variations made to this Privacy Policy.

10. Accuracy of your information

We take reasonable steps to ensure that the personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us using the below details and we will take reasonable steps to correct it.

11. Access to your information and making a complaint

You may request access to the personal information we hold about you. If you do so we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions provided under the Privacy Act. You may request this information by writing to our Privacy Officer.

Where it is practical to do so, when contacting us, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.

If you wish to make a complaint about a breach of the Privacy Act by us, you may do so by providing your complaint in writing to the contact details listed below. You may also make a complaint verbally. We will seek to respond to any complaint within a reasonable period of time. We may seek further information from you in order to provide a comprehensive and complete response.

You may also make a complaint to the Office of the Australian Information Commissioner(OAIC). You may contact the Australian Information Commissioner via telephone on 1300 363 992, by submitting a complaint or inquiry online at or by writing to the OAIC at GPO Box 5288 Sydney NSW 2001.

12. Contact us

If you would like further information on our Privacy Policy or if you wish to contact us for any of the reasons described above, including to correct or access the information we hold about you or to make a complaint, please contact our Privacy Officer:

The Privacy Officer
James Hookway
Clemenger Group Limited

Level 12, Tower 1 727 Collins Street, Docklands VIC 3008
or send an email to us at [email protected]

Your privacy is important to us. This privacy statement describes Clemenger Group NZ’s collection, use and disclosure of information we collect from you and about you when you use Clemenger Group NZ’s websites and associated applications.

Clemenger Group NZ is a New Zealand based company and any information we collect about you is processed and stored according to New Zealand privacy Act 2020.


Clemenger Group NZ (“we” or “us”) gather various types of information, including information that identifies or may identify you as an individual (“Personal Information”).

We collect any:

  • Personal information provided by you when you interact with us or apply for any jobs;
  • aggregated information generated by our systems or third-party systems we use, which track traffic to and from our sites but does not relate to you personally;
  • Any recordings we make of you – for example, CCTV recordings when you’re in our offices;
  • other information that does not personally identify you.


We may use the personal information we collect:

  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • to provide information to you about other websites, products and services, which we consider may be of interest to you:
  • To comply with our legal requirements and keep people safe (investigate security events).

Disclosure of Information

We may disclose:

  • all information that we gather, including your personal information, to our related companies;
  • aggregated tracking information and other information that does not personally identify you to third parties;
  • your personal information to third parties when we believe in good faith that we are required to do so by law;
  • your personal information to other third parties provided we have your prior authorisation, which we will usually obtain at the time of collecting the information from you.

Cookies, and Tracking

We use google universal analytics to collect non-personal information about your visit to our site to help improve your browsing experience. This information collected includes:

  • The IP address of the device;
  • The pages accessed on our site and the links clicked on;
  • The date and time the site was visited;
  • The operating system (e.g., Windows, Mac OSX) on the device used;
  • The type of web browser used (e.g. Internet Explorer, Mozilla Firefox); and
  • Other incidental matters such as screen resolution and the language setting used

You may turn off cookies at any time. Most browsers have a feature that allows the user to refuse cookies, or issues a warning when cookies are being sent. Turning off cookies will not affect your ability to use this site but may affected your experience.

The data is collected and stored on the Google server and is viewable only by authorised staff. We do not share this information with any other party. However as detailed within Google’s privacy policy they may share this information publicly and with their partners.

Visit for a comprehensive guide on how to control and delete cookies on a wide range of web browsers and operating systems.

NB: You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services. We are not responsible for privacy policies on third-party apps and websites.


Clemenger Group NZ or its related companies uses reasonable strict physical, technical and administrative measures to keep information you provide secure.

NB: No data transmission over the Internet can be guaranteed to be 100% secure. We cannot guarantee or warrant the security of any information you transmit on or through our Sites and you do so at your own risk.

How long we keep your personal Information

We will retain your personal information for as long as is required, and complies with our legal obligations. If you no longer want us to use your personal information, you may request that we erase your personal information.

If we no longer need your personal information, unless we are required under law or a court or tribunal order to retain it, we will take reasonable steps to destroy or securely delete your personal information in accordance with our document retention policy.

Your rights

We are based in New Zealand and any personal information that you provide to us will be collected, held and processed by us in New Zealand. Under the New Zealand Privacy Act 2020 you have the following rights in relation to your personal information:

  • The right to be informed
  • The right to access
  • The right to correction
  • The right to deletion
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right to withdraw consent
  • The right to complain.

Please contact us by email at [email protected] if you would want to exercise any of your rights. You can also make a complaint, directly to the New Zealand Privacy Commissioner.

Privacy Breach and Contact Us

If you believe your privacy has been breached by us, or need access to your personal information,  contact us by email at [email protected]. We may charge a small fee.

Changes to Statement

We reserve the right to change this privacy statement at any time by notifying site users of the existence of a revised privacy statement.